Our
Services
We offer a 24hr personal service on every day of the year. When you need us at this difficult time, we are only a phone call away, offering a professional, caring and sympathetic service. We will guide you through all the arrangements, offering advice and support.
Please choose a link below
for details of the Services and Facilities we can offer. You can return
to the list at any time by clicking back
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Contacting
Us
The Service
Registration of Death
Our Chapels of Rest
Notices and Acknowledgements
Transportation
Floral Tributes
Catering
Disbursements
Costs
Memorials
Contacts
Contacting
Us
Your first step
is to contact us, either by telephone or calling at our offices personally,
this is when our Services start. We will take brief details, advise
of the removal of the deceased back to our Private Chapels of Rest as
soon as possible and arrange a convenient time for us to visit you at
your home, or alternatively we can discuss the arrangements at our offices,
whichever is more convenient to yourself.
The Service
Whether you wish Cremation or Burial, if you want a full service at the
Crematorium Chapel or a Graveside Burial or if there will be a service
in any particular church, chapel or any other religious or non-religious
establishment prior to cremation or burial. Whereupon the relevant Vicar,
Priest or Minister will be given your name, address and telephone number
by us and in due course will contact you and make arrangements for a visit
to discuss the service, etc.
Registration
of Death
Registration of the death is the only aspect of the funeral arrangements
we cannot do, you will need to do this personally. However, we will give
you all the necessary advice needed for you to go to the Registrars to
register the death. We will advise you which registrars to attend and
if an appointment is necessary, where to pick up the death certificate
prior to going, the documentation you will be required to take with you,
what you will be asked and the forms and documents you will receive. If
the Coroner is involved we will advise you on what will happen, the different
procedure at the registrars and when you will be able to go, depending
if an inquest is held.
Our
Chapels of Rest
We will arrange transportation of the deceased to our Chapels of Rest,
whether it be from own residence, hospital, nursing or care home in our
local area, or even repatriation from across the country or from abroad.
You know we will take care good care of your loved one. Once everything
has been prepared we will give you a key for either our Spennymoor or
Ferryhill Chapel of Rest, whereupon you will have 24hr access to our viewing
rooms at your convenience.
Notices
and Acknowledgements
We will advise and draft an Obituary notice for any local or national
newspaper and after the funeral has taken place we will organise an Acknowledgement
if required, in the same papers.
Transportation
We run two fleets of Coleman Milne, Ford Dorchester hearses and limousines.
Eachl limousine holds up to 7 people and we can arrange for any number
you may require. If you would like transportation arranged for larger
numbers of family and friends, either to and from the church or from the
church to the crematorium or cemetery, we can arrange the provision of
a coach. Additionally, if you require the use of a horse-drawn hearse
and mourners carriages this can also be arranged, but may need slightly
more time to arrange.
Floral
Tributes
We will advise on any floral tributes you require if desired, then arrange
for them to be delivered to an appropriate address before the funeral
cortege arrives, or to our premises prior to us leaving. Our florists,
who are also a family owned and run local business whom we have used for
the last 30 years, are of a very high standard and quality.
Catering
We can arrange for catering to be delivered to either the family home
or a private establishment hired for the occasion. All the food is freshlt
prepared on the morning and collected from a local family owned and run
bakery, which again are renowned for their quality and very high standards.
Disbursements
We will arrange payment of all fees incurred on your behalf. They include
all church, clergy, minister, crematorium or cemetery fees and doctors,
repatriation, floral tributes and catering fees where applicable. These
will be itemised separately, together with our fees on the actual invoice.
Costs
Whilst arranging the funeral we will advise on costs and charges to be
incurred, including all disbursements, our charges and if requested, a
typed and fully itmised estimate will be submitted as soon as we know
your requirements. We are willing to discuss any costs with you, making
sure that we endeavour to achieve the total costs to be within your means
and that they meet your needs and families wishes.
Memorials
We can advise and put you in touch with our monumental mason, which again
are a local family run business who we have used for over a decade. They
will give you unbiased advice and free estimates for any work, whether
it be a new memorial or additional inscriptionsor renovation to existing
headstones.
Contacts
We can put you in touch with specialist groups within our organisation,
SAIF, who will give help and support on all aspects of legal matters and
bereavement support.
Remember, when you need us at this difficult time, we are only a call away.
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Gordon Fletcher
and Sons, Charles St, Spennymoor, Co. Durham, DL16 7LG
© Gordon Fletcher
and Sons 1999.
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